×
Have a question?
1st Quest Logo

privacy policy

1stQuest is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us. This policy, together with our Terms of Use, sets out the approach that we, 1stQuest , take with the collection and handling of any such information and applies to all websites, mobile apps and other services operated by us such as newsletters and price alerts (the “1stQuest Services”). By using the 1stQuest Services you agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any questions.

What kind of information does 1stQuest collect?

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at 1stQuest from, the features or functionality you selected while using the 1stQuest Services and your general geographic location.

Where necessary, we will also collect information from you that does enable you to be identified as an individual in the offline world, such as your name, email address, passport number or payment details (“Personal Information”). In order to minimize the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

How and when does 1stQuest collect this information?

We collect information that you voluntarily provide to us during your use of the 1stQuest Services. This can range from Non-Personal Information, such as the dates and desired destination you ask us to run a flight search against, to the Personal Information you are required to submit where you wish to book a flight with a travel supplier via the 1stQuest Services. Whether or not you provide us with this kind information is always entirely under your control.

In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the 1stQuest Services, as well as indirectly where it is provided to us automatically by the third-party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the 1stQuest Services from.

How does 1stQuest use this information?

- To deliver the 1stQuest Services

We use your information to deliver the 1stQuest Services and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, storing your Personal Information to enable you to pre-fill future booking forms, facilitating the completion of any bookings with a third-party supplier via the 1stQuest Services, assisting you with post-booking issues, or emailing you newsletters or price alerts that you have selected to receive.

- To optimize & personalize the 1stQuest Services

In addition to using your information to deliver the essential aspects of the 1stQuest Services, we also use it to optimize and personalize your experience of the 1stQuest Services. For example, we will use cookies to remember your language and currency preferences and may also personalize your experience by highlighting or recommending certain information or travel options that we believe is relevant to you based on your search history and use of the 1stQuest Services.

- To deliver appropriate advertising

We use Non-Personal Information, such as what you have searched for on the 1stQuest Services or your general geographic location, to present you with relevant advertisements. For example, we may use third-party advertisement re-targeting services to send you an advertisement related to destination you have searched for. We will never use your Personal Information to do this unless you explicitly authorize us.

- To better understand, improve and protect the 1stQuest Services

We use information we collect about how users interact with the 1stQuest Services in order to identify and correct faults, improve our services and inform business decisions, as well as for security and fraud-prevention purposes.

- To generate aggregated datasets that inform our business and the travel industry

We use information we collect about users to generate datasets of Non-Personal Information. These datasets allow us to generate helpful product insights. For example, we can monitor demand for destinations to make sure the fares and the travel options our users want are available on the 1stQuest Services.

- To contact you

We use your information to contact you with confirmations, notifications or alerts you have requested, such as email newsletters or price alerts, or which are otherwise necessary for us to send to you in order to provide the 1stQuest Services you have selected, such as details of any bookings you have made on the 1stQuest platform. We may also notify you about any changes or updates to the 1stQuest Services or to this policy, our Cookie Policy or our Terms of Service, or to respond to communications you have sent us, such as via our customer service help center or on social media.

How does 1stQuest keep my Personal Information safe and secure?

We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those 1stQuest employees who need to come into contact with it in order to fulfill their role and enable the 1stQuest Services to be provided to you.Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.

Privacy Policy Updates

We may, in our sole discretion, revise this Privacy Policy at any time; all such revisions shall be effective when posted. We encourage you to periodically review this Privacy Policy in order to keep apprised of our current privacy practices.

Contact Us

If you have any questions about this policy, please contact us here: [email protected]