Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at 1stQuest from, the features or functionality you selected while using the 1stQuest Services and your general geographic location.
Where necessary, we will also collect information from you that does enable you to be identified as an individual in the offline world, such as your name, email address, passport number or payment details (“Personal Information”). In order to minimize the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.
We collect information that you voluntarily provide to us during your use of the 1stQuest Services. This can range from Non-Personal Information, such as the dates and desired destination you ask us to run a flight search against, to the Personal Information you are required to submit where you wish to book a flight with a travel supplier via the 1stQuest Services. Whether or not you provide us with this kind information is always entirely under your control.
In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the 1stQuest Services, as well as indirectly where it is provided to us automatically by the third-party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the 1stQuest Services from.
We use your information to deliver the 1stQuest Services and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, storing your Personal Information to enable you to pre-fill future booking forms, facilitating the completion of any bookings with a third-party supplier via the 1stQuest Services, assisting you with post-booking issues, or emailing you newsletters or price alerts that you have selected to receive.
We use Non-Personal Information, such as what you have searched for on the 1stQuest Services or your general geographic location, to present you with relevant advertisements. For example, we may use third-party advertisement re-targeting services to send you an advertisement related to destination you have searched for. We will never use your Personal Information to do this unless you explicitly authorize us.
We use information we collect about how users interact with the 1stQuest Services in order to identify and correct faults, improve our services and inform business decisions, as well as for security and fraud-prevention purposes.
We use information we collect about users to generate datasets of Non-Personal Information. These datasets allow us to generate helpful product insights. For example, we can monitor demand for destinations to make sure the fares and the travel options our users want are available on the 1stQuest Services.
We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those 1stQuest employees who need to come into contact with it in order to fulfill their role and enable the 1stQuest Services to be provided to you.Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.
If you have any questions about this policy, please contact us here: [email protected]